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SANE's Policies

To create brighter futures for all people and families challenged by complex mental health issues, SANE believes in following the highest ethical and behavioural standards.

The policies SANE has developed across our organisation reflect our core values of respect, responsibility, celebration, innovation and collaboration. We are also guided by health sector best practice and current state and federal legislation.

Our Values and Behaviours

To achieve our goals, SANE will reflect our core values in everything we do.

Privacy Policy

Our privacy policy sets out how SANE collects, holds, protects, uses and discloses your personal information. It also sets out your rights and how you can access and control the information we get from you.

Our Feedback and Complaints Policy

SANE encourages and actively seeks feedback from service users, advocates, employees, members of the public or any other entity. All feedback and concerns that are raised will be addressed in way that ensures access and equity, fairness, accountability, and transparency.

SANE recognises that feedback and complaints are an integral part of quality improvement systems and a valuable resource for evaluating strengths and weaknesses in new and existing policies, systems, and services at SANE.

Other policies

Across all our organisation, we put policies in place that reflect our core values.

For more information on our policies, you can contact us here.

Download privacy policy

    My Mental Health

    We acknowledge the Traditional Owners of country throughout Australia, their diversity, histories and knowledge and their continuing connections to land, waterways and culture. We pay our respect to all Australian Indigenous Peoples and their cultures, and to Elders of past, present and future generations.

    Brisbane North PHN wishes to acknowledge the experience and expertise of the My Mental Health Steering Committee, delegates of the Peer Participation in Mental Health Services (PPIMS) network and health professionals in developing the My Mental Health Website.